Frequently Asked Questions

Everything you need to know about shopping with Mutimer.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your process.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.

Are your materials sustainably sourced?

At Mutimer, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partner with factories that ensure fair labor practices.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.